You must email, message, and get in contact with a member of our team the day your package arrives & is opened if crystals did not make the delivery. Full refund or store credit available if product is broken upon arrival. Any photos sent 72 hours after package arrival and delivery will not be accepted. Please provide all evidence of package being broke inside of package, damage to the package, and all other damage. Email us @ email@example.com. If email option is not available, please DM us on Instagram in responsible time frame stated above. If no damage, returns not acceptable.